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Frequently asked questions
How do I access updates after purchasing?
Once purchase, you will recieve the email with the instructions and separate email to activate your account that is connected to your purchase email. Now you can install Extention in your browser, get FREE Starter project and get access to TheSprkl through Extention. Be sure to check your spam settings and add our email (support@thsprkl.io) to the whitelist.
Do I have to pay for the updates?
As long as your subscription is active, you will receive all updates automatically right in Extention, as they become available. Updates are included in the price of each license. If your subscription has expired and you canceled it or did not renew it, your access to the Extention will be terminated and you will no longer receive updates.
Do clients have to pay for TheSprkl?
No. Your license allows you to transfer a product created by using TheSprkl to an end customer. Please note that you are required to remove the UI Kit itself from the final product. Your client does not receive the right to create other products.
Do you offer refunds?
In most cases, we do not offer refunds on digital goods. If for any reason our product does not meet your expectations, please contact our friendly team to discuss a solution.
Can I switch plans later?
Absolutely! You can manage and update your plans at any time through Stripe Billing Portal, available in Extention Account Tab.
Can I use it for commercial projects?
Certainly. Initially, we created our product to make life easier for teams and to enable them to implement both personal and commercial projects much more quickly and easily.
Will you be adding more components in the future?
New updates will aim to improve the design framework for various platforms. To do this, we will collect and analyze your feedback. In addition, we plan to create advanced components and templates for various versions of the product (Webflow, Flutter, React) that will further expand the capabilities of the framework. Since we are simultaneously working on the qualitative and quantitative composition of the product, updates will be released as they are developed and tested.
What if I loose Extention for any reason?
Don't worry! All projects you created with help of TheSprkl are standalone and not direcly depend on Extention. You can always reinstall Extention and continue working as usual. For any questions don't heditate to contact us, we woud be happy to assist you!
